Return Policy
We want every purchase to feel easy and secure. Please read our return guidelines below for eligibility, timelines, and refund details.
At a glance
Most eligible items may be returned within 30 days of delivery. Items must be unused, in original condition, and returned with all original packaging, tags, and accessories.
- Returns are accepted for eligible products only.
- Refunds are issued to the original payment method after inspection.
- Shipping charges are non-refundable unless the return is due to our error or a damaged/defective item.
Need help?
If you’re unsure whether your item qualifies, please contact our support team before sending it back.
Email: elanaglobalcollection@gmail.com
Return eligibility
To qualify for a return, items should meet all of the following conditions:
- Requested within 30 days of delivery
- Unused, unworn, and in original condition
- Returned with original packaging and proof of purchase
Items that cannot be returned
Certain products are not eligible for return, including items marked as non-returnable, products damaged after delivery due to misuse, and any item returned without original packaging or proof of purchase.
How to start a return
- Contact our support team with your order number and reason for return.
- Wait for return approval and shipping instructions.
- Pack the item securely and send it back using the provided instructions.
Refunds
Once we receive and inspect the return, we will notify you by email. Approved refunds are processed to the original payment method. Depending on your bank or card provider, it may take additional time for the amount to appear in your account.
Exchanges and damaged items
If you received a damaged or defective item, please contact us as soon as possible with photos and order details. We’ll review the issue and guide you through the best resolution, including replacement or refund where applicable.
Questions
If you have any questions about returns or refunds, our team is here to help.
Support: support@shopelana.com
Frequently Asked Questions
Quick answers to the most common return questions.
How long do I have to return an item?
Most eligible items can be returned within 30 days of delivery.
What condition must the item be in?
Items should be unused, unworn, and returned with the original packaging, tags, and proof of purchase.
When will I receive my refund?
Refunds are processed after your return has been received and inspected. Timing may vary depending on your bank or payment provider.
Do you offer exchanges?
If you received the wrong or a defective item, contact us and we’ll help you with the best available solution.
Who pays for return shipping?
Return shipping costs may apply unless the return is due to an error on our side or a damaged product.